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CX Insights

CX Insights Episode 4: Customer Success is a mindset

“I would say that customer success is not just a department and it’s rather a mindset. So break down those silos you have in your organization, collaborate with each other. Don’t compete with them, collaborate because that’s how you bring more value to the customer.” Lucas Martinak is the VP of customer success at Kentico…

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CX Insights

CX Insights Episode 3: Customer Success for Enterprise AI with Bethany Ayers

Bethany Ayers is the Chief Revenue Officer and Chief Customer Officer at Peak.Bethany is helping Peak to further scale its growth by leading an expert customer success organization, dedicated to providing customers – which include established brands such as PepsiCo, ASOS and boohoo – with a great experience from the first touch through to ongoing…

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CX Insights

CX Insights Episode 2: “Evolution of customer success organization” with Sara Masson

Sara Masson is a Director of Customer Success at Loopio Inc. CX Insights is a new online show where Customer Experience leaders and experts share insights and expertise to uplevel our CX game. Subscribe to CX Community to get CX Insights episodes in your inbox! Sara is an innovative Customer Success professional who’s passionate about…

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CX Insights

CX Insights Episode 1: “Building high-performance Customer Success Teams” with Tyler Wonderlic

Tyler Wonderlic is Vice President of Customer Success at Balto.ai and he joins us on the first episode of CX Insights. CX Insights is a new online show where Customer Experience leaders and experts share insights and expertise to uplevel our CX game. Subscribe to CX Community to get CX Insights episodes in your inbox!…