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CX Insights

CX Insights Episode 6: Customer Success is a continuous initiative

Veronica Dasovich is the Senior Director, Customer Success at Heap. Prior to Heap, she was Customer Success Leader at App Annie and Professional Services leader at IBM. Veronica has worked with hundreds of technology and data leaders in product, marketing, sales, and customer success, from small and medium businesses to Fortune 500 companies. She has…

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CX Insights

CX Insights Episode 5: Learn from every Customer every day

Richard Rans, Sr. Director of Customer Success at Terminus He has worked as a trusted advisor to numerous Fortune 500 companies, primarily in the financial services, energy, and consumer products industries. He has extensive experience in a variety of roles, including building and ongoing operations of strategic Customer Success teams, System Implementation, Product Management and…

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CX Insights

CX Insights Episode 4: Customer Success is a mindset

“I would say that customer success is not just a department and it’s rather a mindset. So break down those silos you have in your organization, collaborate with each other. Don’t compete with them, collaborate because that’s how you bring more value to the customer.” Lucas Martinak is the VP of customer success at Kentico…

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CX Insights

CX Insights Episode 3: Customer Success for Enterprise AI with Bethany Ayers

Bethany Ayers is the Chief Revenue Officer and Chief Customer Officer at Peak.Bethany is helping Peak to further scale its growth by leading an expert customer success organization, dedicated to providing customers – which include established brands such as PepsiCo, ASOS and boohoo – with a great experience from the first touch through to ongoing…

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CX Insights

CX Insights Episode 2: “Evolution of customer success organization” with Sara Masson

Sara Masson is a Director of Customer Success at Loopio Inc. CX Insights is a new online show where Customer Experience leaders and experts share insights and expertise to uplevel our CX game. Subscribe to CX Community to get CX Insights episodes in your inbox! Sara is an innovative Customer Success professional who’s passionate about…

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CX Insights

CX Insights Episode 1: “Building high-performance Customer Success Teams” with Tyler Wonderlic

Tyler Wonderlic is Vice President of Customer Success at Balto.ai and he joins us on the first episode of CX Insights. CX Insights is a new online show where Customer Experience leaders and experts share insights and expertise to uplevel our CX game. Subscribe to CX Community to get CX Insights episodes in your inbox!…