CX Insights Episode 7: Trust the Customer Success process
“Learn from others in the customer success community and catch nuggets of brilliance from their experiences” It was fantastic to host Phil Gravel, VP of Professional
CX Insights Episode 6: Customer Success is a continuous initiative
Veronica Dasovich is the Senior Director, Customer Success at Heap. Prior to Heap, she was Customer Success Leader at App Annie and Professional Services leader
CX Insights Episode 5: Learn from every Customer every day
Richard Rans, Sr. Director of Customer Success at Terminus He has worked as a trusted advisor to numerous Fortune 500 companies, primarily in the financial
CX Insights Episode 4: Customer Success is a mindset
“I would say that customer success is not just a department and it’s rather a mindset. So break down those silos you have in your
CX Insights Episode 3: Customer Success for Enterprise AI with Bethany Ayers
Bethany Ayers is the Chief Revenue Officer and Chief Customer Officer at Peak.Bethany is helping Peak to further scale its growth by leading an expert
CX Insights Episode 2: “Evolution of customer success organization” with Sara Masson
Sara Masson is a Director of Customer Success at Loopio Inc. CX Insights is a new online show where Customer Experience leaders and experts share